Hiver (hiverhq.com) is a customer support platform built directly inside Gmail and Google Workspace, enabling teams to manage shared inboxes, assign conversations, collaborate on emails, and access helpdesk reporting — all without leaving the Gmail interface they already use every day. Unlike traditional helpdesk software that requires agents to switch to a separate application, Hiver layers its entire feature set on top of Gmail as a sidebar extension, making adoption extremely fast and reducing the friction of moving a support team from email to a structured customer service workflow. With AI tools for email drafting and summarization, live chat, WhatsApp integration, analytics, and automation, Hiver delivers full-featured helpdesk functionality for Google Workspace teams who want to avoid platform migration entirely.
How Hiver Works
Install the Hiver Chrome extension and connect it to your Google Workspace account. Shared inboxes — like support@, billing@, or returns@ — appear in the Hiver sidebar within Gmail. Assign incoming emails to specific agents, add private notes visible only to the team, set email statuses (open, pending, closed), and apply tags for organization — all from the familiar Gmail interface. Configure automation rules to route incoming emails based on subject, sender, or keyword. Use Hiver's AI to compose email drafts from a brief or summarize long email threads into key points. Embed the Hiver live chat widget on your website for real-time support. Access performance reports in the Hiver dashboard — response times, conversation volumes, SLA compliance, and agent workload — directly from the Gmail interface or the standalone web app.
Key Features
- Gmail-native interface — works entirely within Gmail — no separate helpdesk application to learn
- Shared inbox management — assign, collaborate, and track conversations in shared email accounts
- AI email tools — draft responses and summarize long email threads with AI assistance
- Private notes — add internal team comments on emails without the customer seeing them
- Email automation — route and assign emails based on rules without manual intervention
- Live chat widget — embeddable website chat for real-time visitor support alongside email
- WhatsApp integration — manage WhatsApp Business conversations from within the Hiver inbox
- Analytics and reporting — track response times, SLA compliance, and agent performance
- CSAT surveys — collect customer satisfaction ratings at conversation close
- Integrations — connect with Salesforce, HubSpot, Jira, Slack, and other tools
Hiver Pricing
| Plan | Monthly | Annually | Key Inclusions |
|---|---|---|---|
| Free | $0 | $0 | Up to 3 users, 1 shared inbox, basic assignment, private notes, standard reports |
| Lite | $35/mo | $25/mo | Unlimited users, 2 shared inboxes, AI email tools, automation, email templates, basic analytics, live chat |
| Growth | $65/mo | $55/mo | All Lite features, 5 shared inboxes, SLA management, CSAT surveys, WhatsApp, advanced analytics, integrations |
| Elite | $95/mo | $85/mo | All Growth features, unlimited inboxes, SSO, advanced security, custom reports, dedicated support, SLA |
Always check the latest rates on the official website. For more AI tool reviews, visit aitoolscoop.com.
Who Should Use Hiver?
Hiver is the ideal customer support platform for Google Workspace teams that want professional shared inbox and helpdesk functionality without migrating to a separate support platform, small and mid-size businesses whose support team is deeply embedded in Gmail and values the familiarity of that interface, professional services and agency teams managing client communication through shared email accounts like support@ or accounts@, IT and operations teams using Google Workspace internally who want to run a structured service desk without additional software licenses, and any organization where the resistance to adopting a new support tool has prevented proper email management — Hiver removes that barrier entirely by living inside Gmail. The annual Lite plan at $25/month per user is an accessible entry point for Gmail-native shared inbox and AI assistance.
