Reamaze (reamaze.com) is a customer support and engagement platform designed specifically for e-commerce businesses and digital brands, combining a shared multi-channel inbox, live chat, AI-powered chatbots, push notifications, and a lightweight CRM in a single unified platform. Reamaze centralizes customer conversations from email, live chat, Facebook, Instagram, Twitter, and SMS alongside real-time order data from Shopify, WooCommerce, and BigCommerce — giving support agents complete context on every customer interaction without switching between multiple tools. Its AI features help agents draft responses faster, classify incoming conversations, and resolve common questions automatically. With a transparent per-agent pricing model and a strong Shopify integration, Reamaze has become a trusted support platform for DTC brands and fast-growing e-commerce operations.
How Reamaze Works
Connect your e-commerce store and communication channels to Reamaze. Email, live chat, social media messages, and SMS conversations all flow into the Reamaze shared inbox, with each conversation automatically enriched with the customer's order history, shipping status, and previous interaction data pulled from your connected store. Agents reply from a unified inbox with full order context visible in the sidebar — no switching tabs. Configure the AI chatbot to automatically answer common shipping, return, and product questions before routing to a human. Use Reamaze's built-in FAQ page as a self-service resource and connect it to the live chat widget so customers can search help content before starting a conversation. Track team performance in the reporting dashboard covering response times, conversation volumes, and customer satisfaction scores.
Key Features
- Multi-channel shared inbox — email, live chat, Facebook, Instagram, Twitter, and SMS in one workspace
- E-commerce integrations — native Shopify, WooCommerce, and BigCommerce order data in conversations
- AI chatbot — automated bot for handling common customer questions before human escalation
- AI response drafting — AI suggests full reply drafts for agents based on conversation context
- Live chat widget — customizable real-time chat for websites with proactive engagement triggers
- FAQ and help pages — built-in self-service help content connected to the live chat widget
- Push notifications — send proactive in-app or browser notifications to customers
- Customer CRM data — unified customer profile with order history, past conversations, and attributes
- Automation workflows — route, tag, and respond to conversations automatically based on conditions
- Reporting and analytics — dashboards for response times, CSAT, and team performance metrics
Reamaze Pricing
| Plan | Monthly | Annually | Key Inclusions |
|---|---|---|---|
| Basic | $29/mo | $26.10/mo | Shared inbox, live chat, AI chatbot, e-commerce integrations, FAQ pages, automation, basic reporting |
| Pro | $49/mo | $44.10/mo | All Basic features, AI response drafting, push notifications, CSAT surveys, advanced analytics, priority support |
| Plus | $69/mo | $62.10/mo | All Pro features, custom roles, team permissions, advanced integrations, white-label, dedicated support |
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Who Should Use Reamaze?
Reamaze is ideal for Shopify, WooCommerce, and BigCommerce stores that want a customer support platform with native order data integration rather than bolting on helpdesk software separately, DTC e-commerce brands scaling their support operations where agents need instant order context alongside every conversation, multi-channel retailers managing email, live chat, and social media support from a single inbox, growing e-commerce businesses that want AI chatbot automation for shipping and returns questions without complex bot setup, and digital agencies managing support operations for multiple e-commerce brand clients who need a white-label capable platform. The annual Basic plan at $26.10/month per agent is a competitively priced entry point for e-commerce-native customer support tooling.
