Crisp (crisp.chat) is a comprehensive customer messaging and support platform that combines live chat, AI-powered chatbots, a shared team inbox, a knowledge base, email campaigns, and a lightweight CRM in a single integrated solution. Designed for startups and growing businesses, Crisp enables support, sales, and marketing teams to manage all customer conversations from one interface — whether they originate from the website chat widget, email, social media, or messaging apps like WhatsApp and Messenger. The Crisp AI chatbot can handle common customer inquiries automatically using the company knowledge base, and seamlessly escalate complex conversations to human agents. With a generous free tier and straightforward pricing, Crisp is particularly popular among SaaS startups and e-commerce businesses building their first customer support infrastructure.
How Crisp Works
Install the Crisp chat widget on your website by adding a small JavaScript snippet and customize its appearance to match your brand. Connect additional channels — email, WhatsApp, Messenger, Instagram, and Twitter — to centralize all conversations in the Crisp inbox. Configure the AI chatbot by connecting it to your knowledge base articles so it can answer frequently asked questions automatically without agent intervention. Set up routing rules to assign conversations to the right team members based on topic, language, or other criteria. Use the shared inbox to collaborate with teammates on complex conversations using private notes and mentions. Access the built-in CRM to view each customer's contact details, conversation history, and activity timeline. Run targeted email and in-app campaigns to proactively engage user segments.
Key Features
- Live chat widget — customizable chat bubble for websites with real-time visitor tracking
- AI chatbot — automated bot that answers FAQs from the knowledge base and escalates complex issues
- Shared inbox — centralized team inbox for managing conversations across all connected channels
- Multi-channel support — email, WhatsApp, Messenger, Instagram, Twitter, and SMS in one place
- Knowledge base — self-service help center that powers both customer search and AI chatbot responses
- Built-in CRM — contact profiles with conversation history, attributes, and activity timeline
- Campaigns — targeted email and in-app messaging campaigns for user onboarding and engagement
- Real-time visitor list — see who is browsing your site and proactively initiate conversations
- Private notes and mentions — internal collaboration on conversations without the customer seeing
- Integrations — connect with Slack, Shopify, WordPress, HubSpot, and more
Crisp Pricing
| Plan | Monthly | Key Inclusions |
|---|---|---|
| Free | $0 | 2 agents, live chat widget, shared inbox, basic contact profiles, community support |
| Pro | $45/mo | 4 agents included, AI chatbot, knowledge base, multi-channel, campaigns, CRM, integrations |
| Unlimited | $95/mo | Unlimited agents, all Pro features, advanced analytics, priority routing, custom triggers, priority support |
| Enterprise | $295/mo | All Unlimited features, dedicated infrastructure, SLA, custom integrations, dedicated support |
Always check the latest rates on the official website. For more AI tool reviews, visit aitoolscoop.com.
Who Should Use Crisp?
Crisp is well suited for SaaS startups building their first customer support and sales communication infrastructure, e-commerce businesses managing customer inquiries across chat, email, and social channels, small support teams that need a shared inbox without the complexity and cost of enterprise helpdesk platforms, marketing teams running lifecycle campaigns alongside support operations, and bootstrapped founders who want an all-in-one customer communication tool that scales from zero to a professional support operation. The free plan covers very small teams getting started, while the Pro and Unlimited plans serve growing businesses with increasing support volume and channel complexity.
