LiveChat (livechat.com) is one of the most established and widely deployed live chat and customer service platforms in the world, trusted by over 37,000 businesses across every industry. LiveChat combines a polished real-time chat widget, a robust ticketing system, AI-powered chatbot builder, and comprehensive reporting in a single platform built for professional customer service and sales teams. With deep integrations into CRM, e-commerce, and helpdesk tools, LiveChat serves as the central customer communication hub for businesses that take support quality seriously. Its reputation for reliability, uptime, and a consistently polished agent experience has made it the benchmark against which other live chat tools are measured.
How LiveChat Works
Install the LiveChat widget on your website via a code snippet or CMS plugin and configure its appearance, behavior, and routing rules from the LiveChat dashboard. Customers initiate chats from the widget and agents respond in the LiveChat agent app — available on web, desktop, and mobile. Agents see each visitor's browsing history, location, and previous conversations for full context. Use canned responses, file sharing, and chat tags to handle conversations efficiently. Set up the ChatBot integration to automate responses to common questions before routing to a human agent. Every conversation that cannot be resolved in real time converts to a ticket for asynchronous follow-up. Access over 200 integrations including Salesforce, HubSpot, Shopify, Slack, and Zapier to connect LiveChat into your existing tech stack.
Key Features
- Real-time live chat — professional chat widget with typing preview, file sharing, and chat transfer
- Ticketing system — built-in ticket management for asynchronous follow-up on unresolved conversations
- ChatBot integration — connect LiveChat with ChatBot to automate FAQ responses and lead qualification
- Visitor monitoring — see active website visitors and proactively initiate chat with high-intent prospects
- Canned responses — pre-written shortcuts for common replies to accelerate agent response times
- Chat routing and queuing — assign conversations to the right team based on skill, department, or availability
- Agent performance reports — detailed analytics on response time, CSAT, chat volume, and team activity
- 200+ integrations — native connections to CRM, e-commerce, analytics, and helpdesk platforms
- Mobile agent app — iOS and Android apps for managing chats from anywhere
- Multi-brand support — manage multiple websites and chat widgets from a single LiveChat account
LiveChat Pricing
| Plan | Monthly | Key Inclusions |
|---|---|---|
| Starter | $19/mo | Live chat widget, ticketing, 60-day chat history, basic reports, email support |
| Team | $49/mo | All Starter features, unlimited chat history, full reports, routing, chatbot, multi-brand |
| Business | $79/mo | All Team features, advanced analytics, staffing prediction, work scheduler, SSO |
| Enterprise | Custom | All Business features, dedicated support, custom security, SLA, account management |
Always check the latest rates on the official website. For more AI tool reviews, visit aitoolscoop.com.
Who Should Use LiveChat?
LiveChat is ideal for e-commerce businesses that need real-time sales support to reduce cart abandonment, SaaS companies managing customer onboarding and technical support, mid-size businesses replacing a basic chat widget with a professional agent-grade platform, and any organization where chat quality and response time directly impact revenue. The Starter plan suits small teams, Team covers growing departments, Business serves operations needing advanced analytics, and Enterprise handles large-scale deployments.
