Olark (olark.com) is a dedicated live chat platform built around one core premise: making it easy for businesses to have real, helpful conversations with website visitors. Unlike all-in-one support suites that bundle dozens of features, Olark focuses on doing live chat exceptionally well — with a clean chat widget, robust chat routing, comprehensive transcripts, real-time visitor monitoring, and accessibility-first design that meets WCAG 2.1 AA standards. Olark stores every conversation as a searchable transcript integrated with CRM, helpdesk, and e-commerce tools, giving sales and support teams actionable context on every returning visitor. Its simplicity and reliability have made Olark the preferred live chat tool for small and mid-size businesses, educators, healthcare providers, and any organization that prioritizes genuine human conversation over complex automation.
How Olark Works
Add the Olark chat snippet to your website — available as a direct code embed or through CMS plugins for WordPress, Shopify, Squarespace, and others. Customize the chat widget appearance, greeting message, and offline behavior from the Olark dashboard. Configure automated greetings that trigger based on visitor behavior — time on page, specific URL, or returning visitor status — to proactively engage high-intent visitors before they leave. Agents receive incoming chats in the Olark operator dashboard, where they see each visitor's page history, geographic location, and previous conversation transcripts. Use canned responses for frequently asked questions to respond faster without sacrificing personalization. Route chats to the right team or agent based on department or availability. Every completed conversation is saved as a fully searchable transcript and synced automatically to connected CRM and helpdesk platforms.
Key Features
- Live chat widget — clean, customizable chat bubble with flexible placement and branding options
- Real-time visitor monitoring — see who is on your site, which pages they are viewing, and their location
- Automated greetings — trigger proactive chat messages based on visitor behavior and page rules
- Full chat transcripts — every conversation saved and searchable for quality review and context
- Canned responses — pre-written reply shortcuts for common questions to speed up agent responses
- Chat routing — direct incoming chats to the right team or agent based on configured rules
- Accessibility-first design — WCAG 2.1 AA compliant chat widget for inclusive customer engagement
- CRM and helpdesk integrations — sync transcripts with Salesforce, HubSpot, Zendesk, and more
- Analytics dashboard — track chat volume, response times, agent performance, and visitor metrics
- Offline messaging — capture visitor messages when agents are unavailable for follow-up later
Olark Pricing
| Plan | Monthly | Key Inclusions |
|---|---|---|
| Free | $0 | 1 agent, 20 chats per month, live chat widget, basic visitor info, community support |
| Full-Featured | $29/mo | Unlimited chats, real-time visitor monitoring, automated greetings, full transcripts, CRM integrations, chat routing, analytics, accessibility features, email support |
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Who Should Use Olark?
Olark is an excellent fit for small and medium businesses that want a reliable, no-nonsense live chat solution without the overhead of a full customer support suite, healthcare and education organizations that need an accessibility-compliant chat widget meeting WCAG 2.1 AA standards, e-commerce stores using proactive chat greetings to engage high-intent shoppers at key moments, sales teams qualifying website leads through real-time conversation, and support operations that value clean transcripts and CRM integration over complex automation and bot functionality. The straightforward Full-Featured plan at $29/month per agent covers everything most small support teams need in a single transparent price.
