Paid
Nextiva is an AI-powered unified communications and customer experience platform that consolidates voice, video, SMS, team messaging, live chat, social media, and email into a single app — with AI features including real-time call transcription, voicemail summaries, an AI receptionist, and intelligent agent assist for customer support and sales teams.
Nextiva (nextiva.com) is a cloud-based unified communications and customer experience (CXM) platform founded in 2006 and headquartered in Scottsdale, Arizona. It serves over 150,000 businesses ranging from small teams to large enterprises, including brands like Taco Bell, Rack Room Shoes, and Shelby American. The platform consolidates voice calls, SMS, video meetings, team chat, live chat, email, and social media management into a single interface called NextivaONE, eliminating the need for multiple separate tools.
Nextiva's AI layer — built around its XBert AI capabilities — is embedded across the platform. It includes an AI receptionist that handles incoming calls around the clock, an AI employee that completes tasks end to end, real-time agent assist that surfaces answers and suggested replies during live customer interactions, call transcription and summarisation on every conversation, and sentiment analysis that flags at-risk interactions before they escalate. For contact centre teams, Nextiva also provides skills-based routing, IVR configuration, supervisor dashboards, and workforce engagement tools on its higher-tier plans.
Nextiva acts as an AI-powered communications hub. Inbound calls, chats, emails, and social messages are routed intelligently using AI-driven rules. XBert AI can answer common questions autonomously, book appointments, and escalate complex issues to human agents with full context already surfaced. During live interactions, Agent Assist reads the conversation in real time and suggests relevant knowledge base articles, response templates, or next-best actions — reducing handle time and improving first-contact resolution. After each interaction, AI generates a summary and action items automatically, reducing after-call work. All interactions feed into a unified customer timeline, so every team member sees the complete history regardless of channel.
All prices are per user per month. Annual billing saves up to 35–50% compared to month-to-month. No free plan — demo available on request.
| Plan | Monthly | Annual (per user/mo) | What's included |
|---|---|---|---|
| Core | $23/mo | $15/mo Save 35% | Inbound & outbound voice, business SMS, video meetings, team chat, mobile app, voicemail transcription, shared email inbox (3), 24/7 support. |
| Engage | $50/mo | $25/mo Save 50% | Everything in Core plus toll-free number & minutes, advanced reporting, AI Agent Assist, customer-to-team SMS, skills-based routing, and supervisor dashboard. |
| Power Suite CX | $75/mo | $75/mo | Everything in Engage plus XBert AI Employee, blended inbound/outbound queues, AI transcription & summarisation, sentiment analysis, workforce engagement tools, and enterprise-grade analytics. |
No free plan. Annual billing requires a 12-month minimum commitment. AI features (XBert, Agent Assist, transcription) are available on Engage and Power Suite. Always verify current rates at nextiva.com/nextiva-pricing.
Nextiva is best suited for small to mid-size businesses with 10–500 employees that need a reliable all-in-one communications platform — particularly customer-facing teams in sales, support, or service that handle high call volumes and multi-channel interactions. The unified inbox and AI receptionist make it especially strong for teams where missed calls or slow response times directly affect revenue. For companies currently juggling separate phone, chat, and social tools, consolidating onto Nextiva can simplify the stack significantly. The Core plan suits teams that need solid VoIP and basic messaging; Engage and Power Suite are where the AI value kicks in. Very small teams (1–3 users) may find better value in flat-rate alternatives like Grasshopper. Businesses requiring deep enterprise contact centre capabilities at 500+ agent scale should evaluate dedicated CCaaS platforms like Five9 or Genesys alongside Nextiva.
Nextiva is a cloud-based unified communications and customer experience platform that combines business phone (VoIP), SMS, video meetings, team messaging, live chat, email, and social media management in one app called NextivaONE. It serves over 150,000 businesses and includes AI features such as an AI receptionist, real-time agent assist, call transcription, sentiment analysis, and the XBert AI employee that can handle customer interactions end to end without human involvement.
Nextiva has three plans. Core is $23/user/month billed monthly, or $15/user/month on annual billing. Engage is $50/user/month monthly, or $25/user/month annually. Power Suite CX is $75/user/month. There is no free plan, but a demo is available. Annual billing requires a 12-month commitment and saves up to 35–50% depending on the plan.
No, Nextiva does not offer a free plan. Paid plans start at $23/user/month (Core) billed monthly, or $15/user/month on annual billing. A free demo is available, and Nextiva's sales team can provide a custom quote. Teams looking for a free entry point to business VoIP should consider alternatives such as Google Voice for small teams or a trial of a competing platform.
Nextiva's AI features include XBert AI Employee (autonomous handling of inbound calls and chats), AI Agent Assist (real-time in-conversation guidance for live agents), an AI Receptionist (intelligent call routing and queue management), automatic call transcription and AI-generated post-call summaries, real-time sentiment analysis with supervisor alerts, and AI-powered analytics dashboards. Most AI features require the Engage or Power Suite plans. Voicemail transcription is included on all paid plans including Core.
Yes. Nextiva offers a financially guaranteed 99.999% uptime SLA, which translates to less than six minutes of downtime per year. The platform is SOC 2 Type II compliant and HIPAA-eligible for healthcare customers. Customer support is available 24/7 by phone and extended-hours live chat, and support quality is consistently rated above 4.5 out of 5 across major review platforms. Nextiva has been operating since 2006 and is backed by Goldman Sachs, with a valuation of approximately $2.7 billion.
Source: aitoolscoop.com — AI Tools & Agents Directory. Data verified May 2026.
| Plan | Monthly | Annual (billed yearly) |
|---|---|---|
| Starter | $23/mo | $15/mo Save 35% |
No free plan. Core from $23/user/mo (monthly) or $15/user/mo (annual). Engage $50/$25. Power Suite CX $75. Annual billing requires 12-month commitment.
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