Paid
Five9 is an intelligent cloud contact center platform that combines AI-powered omnichannel routing, virtual agents, real-time agent assistance, workforce optimization, and deep CRM integrations — built for mid-market and enterprise customer service and sales teams.
Five9 (five9.com) is a leading cloud contact center software provider headquartered in San Ramon, California. Founded in 2001, Five9 serves thousands of organisations globally and is listed on the Nasdaq exchange (FIVN). The platform is built for mid-market and enterprise contact centers that handle high volumes of inbound and outbound interactions across voice, email, chat, SMS, and social channels. Five9 positions itself as an intelligent cloud contact center, combining AI automation, omnichannel routing, workforce optimisation, analytics, and deep CRM integrations in a single platform without requiring on-premise hardware.
Five9's AI capabilities include virtual agents for automated customer self-service, AI Agent Assist for real-time human agent guidance, speech and text analytics, intelligent routing, and proactive outbound notification workflows. The platform is particularly strong in compliance-sensitive industries — it supports HIPAA, PCI DSS, and SOC 2 standards — and is frequently selected by organisations in healthcare, financial services, education, and retail.
Five9 operates as an AI-layered contact center platform. Virtual agents handle automated self-service interactions across voice and digital channels, deflecting common inquiries before they reach human agents. When customers escalate or require human assistance, the platform applies intelligent skill-based routing to connect them with the most appropriate agent. During live interactions, Five9 AI Agent Assist provides agents with real-time transcription, suggested responses, compliance checklists, and knowledge base articles surfaced automatically based on conversation context. After calls, AI-powered analytics process transcripts and recordings to surface sentiment trends, quality scores, and coaching opportunities for supervisors.
Five9 is priced per user per month and requires a minimum of 50 seats across all plans. Annual commitment is required. There is no free plan or self-serve free trial. Higher bundle tiers (Optimum, Ultimate, and Enterprise) require contacting sales for custom quotes.
| Plan | Price (per user/mo) | What's included |
|---|---|---|
| Digital | $119/mo | Digital channels only (chat, email, SMS, social). No voice calling. Basic routing, real-time dashboards, core reporting. Entry point for digital-only operations. |
| Core | $119/mo | Voice-focused plan with inbound and outbound calling, blended calling, IVR, intelligent routing, real-time reporting, and administrative tools. No digital channels included. |
| Premium | $159/mo | Everything in Core plus omnichannel (voice + digital), essential quality management, screen recording, and enhanced reporting. Recommended for most contact centers. |
| Optimum | Custom | Everything in Premium plus full workforce optimisation, workforce management, agent performance management, and Customer Experience analytics. |
| Ultimate | Custom | Everything in Optimum plus AI workflow automation, proactive outbound notifications, advanced analytics, and automated repetitive agent task tools. |
All plans require a minimum of 50 seats and annual commitment. CRM integrations, AI Agent Assist, IVR with speech recognition, and advanced analytics are available as add-ons with separate pricing. Always verify current rates at five9.com/pricing.
Five9 is best suited for mid-market and enterprise contact centers with at least 50 agents handling significant volumes of customer interactions across voice and digital channels. It is a particularly strong choice for organisations in regulated industries — healthcare, financial services, insurance, and collections — that need HIPAA and PCI DSS compliance built into their contact center infrastructure. The predictive dialer and outbound workflow automation make Five9 compelling for sales-focused contact centers alongside service operations. Small teams or businesses with under 50 agents should look elsewhere, as Five9 enforces a 50-seat minimum and requires annual commitment. The add-on pricing model for CRM integrations, AI tools, and advanced analytics means the total cost of ownership can be considerably higher than the base plan price suggests.
Five9 is a cloud contact center platform designed for mid-market and enterprise organisations. It combines AI-powered virtual agents for automated self-service, real-time AI Agent Assist for human agents, omnichannel routing across voice and digital channels, predictive dialling for outbound operations, workforce optimisation, and deep CRM integrations in a single cloud platform. Five9 is particularly strong in compliance-sensitive industries and supports HIPAA, PCI DSS, and SOC 2 Type II certifications.
Five9 starts at $119/user/month for the Digital (digital channels only) and Core (voice only) plans. The Premium omnichannel plan is $159/user/month. Optimum and Ultimate plans require contacting sales for custom pricing. All plans require a minimum of 50 seats and annual commitment. CRM integrations, AI tools, and advanced analytics features carry additional add-on costs. There is no free plan or free trial available.
No. Five9 does not offer a free plan or a self-serve free trial. All plans require annual commitment and a minimum of 50 seats. Prospective customers can request a demo through the Five9 website to evaluate the platform with sales assistance. Teams under 50 agents or those needing a trial period should consider alternatives such as Talkdesk or RingCentral.
Five9 includes several AI capabilities: Intelligent Virtual Agents (IVA) for automated voice and digital self-service using natural language understanding; AI Agent Assist for real-time transcription, suggested replies, and knowledge surfacing during live calls; AI-powered speech and text Interaction Analytics covering 100% of interactions; intelligent skills-based routing; and AI-assisted workforce scheduling and forecasting. Many advanced AI features — including IVA and Agent Assist — are available as add-ons at additional cost rather than being included in base plans.
Yes. Five9 supports HIPAA, PCI DSS, SOC 2 Type II, and GDPR compliance. The platform includes built-in call recording consent controls, data encryption in transit and at rest, audit logging, and configurable data retention policies. Five9 is used extensively in healthcare, financial services, insurance, and other regulated industries where customer data protection is a primary requirement. Always review Five9's current data processing agreements and compliance documentation before handling regulated data.
Source: aitoolscoop.com — AI Tools & Agents Directory. Data verified May 2026.
| Plan | Monthly | Annual (billed yearly) |
|---|---|---|
| Starter | $119/mo | $119/mo |
No free plan. Starts from $119/user/mo (Digital or Core), $159/mo (Premium omnichannel). Min 50 seats, annual required. Optimum & Ultimate: custom pricing.
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