Paid
RingCentral is an AI-powered cloud communications platform that unifies business phone, video meetings, team messaging, and contact centre capabilities in a single system — with built-in AI features for call transcription, live coaching, automated summaries, and intelligent customer support workflows.
RingCentral (ringcentral.com) is a cloud-based business communications platform founded in 1999 and headquartered in Belmont, California. It serves more than 400,000 businesses globally, including enterprises such as BMW, Lululemon, and Mitel. The platform delivers a unified communications-as-a-service (UCaaS) suite covering cloud phone systems, video conferencing, team messaging, and AI-assisted contact centre operations — all from a single application available on desktop, mobile, and web.
RingCentral's AI capabilities — delivered through its RingSense AI layer — are embedded natively across the platform. They include real-time call transcription, automated meeting and call summaries, AI-generated action items, live agent coaching in contact centre environments, sentiment analysis, and intelligent conversation analytics. RingSense AI processes voice and video interactions to surface insights automatically, reducing the manual overhead of note-taking, follow-up logging, and quality review.
RingCentral functions as an AI-powered communications and customer support agent. On the phone and contact centre side, RingSense AI listens to live calls and delivers real-time transcripts, flags key moments, and scores agent performance automatically. After a call or meeting ends, it generates a structured summary with topics covered and action items — syncing to connected CRMs such as Salesforce, HubSpot, and Zoho without manual data entry. In contact centre deployments, AI-assisted routing directs customers to the right agent based on intent detection, while live coaching surfaces suggested responses to agents mid-call without the customer hearing. On the UCaaS side, AI powers meeting transcription, smart noise cancellation, and automatic highlight reels from recorded video meetings.
All prices are per user per month. Annual billing saves approximately 33% across plans.
| Plan | Monthly | Annual (per user/mo) | What's included |
|---|---|---|---|
| Core | $30/mo | $20/mo Save 33% | Unlimited domestic calling, cloud phone system, voicemail transcription, team messaging, HD video (100 participants), basic analytics, and 99.999% uptime SLA. |
| Advanced | $35/mo | $25/mo Save 29% | Everything in Core, plus auto call recording, advanced analytics, CRM integrations (Salesforce, HubSpot, Dynamics), multi-site management, and business SMS advanced features. |
| Ultra | $45/mo | $35/mo Save 22% | Everything in Advanced, plus RingSense AI (call summaries, transcription, action items, sentiment analysis), video meetings up to 200 participants, unlimited storage, and device analytics. |
| Enterprise | Custom | Custom | Full UCaaS + CCaaS stack, RingCX contact centre, dedicated account management, SLA customisation, advanced security, and compliance packages. |
RingSense AI features (call summaries, transcription, sentiment analysis) are included on the Ultra plan and above. Core and Advanced plans include voicemail transcription only. Contact centre capabilities (RingCX) are priced separately. Always verify current rates at ringcentral.com/office/plansandpricing.
RingCentral suits small to enterprise businesses that want to consolidate their phone system, video conferencing, and team messaging under a single platform with strong AI-assisted communication features. It is particularly well-suited to customer-facing teams — sales, support, and service — where call recording, live coaching, and AI summaries deliver direct productivity gains. The platform is a strong fit for organisations replacing legacy on-premise PBX systems with a fully managed cloud phone system. Contact centre teams benefit most from the Ultra plan's RingSense AI and from RingCX for omnichannel support. Smaller businesses with straightforward calling needs may find the entry Core plan sufficient, while teams needing deep AI call intelligence should budget for Ultra. Compared to competitors such as Zoom Phone and Vonage, RingCentral's AI layer is more deeply integrated into the core product rather than being a bolt-on add-on.
RingCentral is a cloud-based unified communications platform that combines a business phone system (VoIP), HD video meetings, team messaging, and AI-powered features in a single application. Its RingSense AI layer provides real-time call transcription, automated meeting summaries, action item extraction, sentiment analysis, and live agent coaching — embedded directly into the phone and contact centre workflow rather than requiring a separate tool. Over 400,000 businesses worldwide use RingCentral as their primary business communications infrastructure.
RingCentral has four plans. Core costs $30/user/month billed monthly, or $20/user/month on annual billing. Advanced costs $35/user/month monthly, or $25/user/month annually. Ultra costs $45/user/month monthly, or $35/user/month annually and includes RingSense AI features. Enterprise pricing is custom. RingSense AI — including call summaries, full transcription, and sentiment analysis — is only available on the Ultra and Enterprise plans. Contact centre capabilities through RingCX are priced separately.
RingCentral does not offer a permanent free plan for its RingEX (phone and communications) product. A free trial is typically available for 14 days across paid plans. RingCentral does offer a free version of its standalone video meetings tool (RingCentral Video Free) for basic video conferencing with up to 100 participants and 50-minute meeting limits, but this is separate from the full communications platform.
RingCentral's AI features are delivered through RingSense AI, available on Ultra and Enterprise plans. They include real-time call and meeting transcription, automated post-call summaries with topics and outcomes, AI-extracted action items, sentiment analysis across voice interactions, agent performance scoring, and live coaching prompts for contact centre agents. On all plans, basic voicemail transcription is included. RingSense AI also integrates with CRM platforms such as Salesforce and HubSpot to auto-log call notes without manual data entry.
Yes. RingCentral is HIPAA compliant, SOC 2 Type II certified, ISO 27001 certified, GDPR compliant, and PCI DSS compliant. The platform encrypts data at rest and in transit, and offers a 99.999% uptime SLA (under five minutes of downtime per year). Enterprise plans add advanced security controls, data residency options, and compliance packages for regulated industries such as healthcare and financial services. Always review RingCentral's official data processing agreements before deploying in a regulated environment.
Source: aitoolscoop.com — AI Tools & Agents Directory. Data verified May 2026.
| Plan | Monthly | Annual (billed yearly) |
|---|---|---|
| Starter | $30/mo | $20/mo Save 33% |
No free plan. Paid plans from $30/user/mo (monthly) or $20/user/mo (annual). RingSense AI on Ultra & Enterprise only. Contact centre (RingCX) priced separately.
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