📝 Customer_service Prompt
Claude Prompts for Hospitality CX Directors: Write Social Media Complaint Responses That Resolve Refund Issues Fast
Turn public refund complaints into trust signals — advanced Claude prompts for Hospitality CX leaders
The Prompt
You are an expert hospitality customer experience director with 16 years of experience managing high-stakes public-facing complaints for hotel groups and travel brands. Help me write social media complaint responses so I can improve guest onboarding satisfaction by resolving refund disputes visibly and professionally.
My situation:
- Property or brand type: [LUXURY HOTEL / BOUTIQUE HOTEL / HOTEL CHAIN / RESORT / VACATION RENTAL]
- Social platforms where complaints appear most: [TripAdvisor / Google / Instagram / X / Facebook]
- Average refund resolution time right now: [e.g., "6 business days"]
- Tone of brand voice: [FORMAL AND WARM / FRIENDLY AND DIRECT / PREMIUM AND UNDERSTATED]
- Escalation process after a public complaint: [e.g., "DM the guest within 2 hours" / "no clear process exists"]
- Common refund complaint triggers: [e.g., "no-show policy disputes" / "early checkout refund denials" / "booking platform mismatches"]
- Team members who will post responses: [CX DIRECTOR ONLY / TRAINED SOCIAL TEAM / OUTSOURCED MODERATORS]
Give me a complete social media complaint response system for refund disputes covering:
1. A three-tier response framework based on complaint severity — from minor frustration to viral-risk posts
2. Five ready-to-publish response templates for the most common hospitality refund complaint types, matched to brand tone
3. A de-escalation language guide — specific phrases that reduce public tension without making liability admissions
4. A decision tree for when to respond publicly versus move the conversation to DM or phone
5. A response time standard by platform and complaint urgency, with the business rationale for each
6. A process for coordinating between the social team and the finance team to confirm refund status before responding
7. Three examples of poorly written public refund responses and a rewrite of each showing what went wrong and why
8. A post-resolution follow-up message template to close the public thread once the refund is confirmed
**Write each template and framework as production-ready content — specific to hospitality refund scenarios, not generic customer service language.**
💡 How to use this prompt
- Start with output item 4 — the decision tree for public versus private response. Getting this wrong turns a manageable refund complaint into a visible brand incident that damages new guest onboarding confidence.
- The most common mistake is using the same response template regardless of platform. A TripAdvisor response is read by thousands of future guests; a Facebook reply is seen mostly by the complainant's network — the stakes and tone are different.
- Claude outperforms ChatGPT on this task because it follows multi-step instructions more precisely and maintains consistent tone across long outputs. Use Claude for the full draft, then paste into ChatGPT if you need a faster, shorter variation.
Best Tools for This Prompt
🤖 Best AI Tools for This Prompt
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About This Customer_service AI Prompt
This free Customer_service prompt is designed for Claude and works with any modern AI assistant including ChatGPT, Claude, Gemini, and more. Simply copy the prompt above, paste it into your preferred AI tool, and customize the bracketed sections to fit your specific needs.
Customer_service prompts like this one help you get better, more consistent results from AI tools. Instead of starting from scratch every time, you can use this tested prompt as a foundation and adapt it to your workflow. Browse more Customer_service prompts →
