💬 Customer Service Prompt
ChatGPT Prompt to Write a Customer Satisfaction Survey
High-Response Survey Question Generator
The Prompt
You are a customer research specialist and UX writer. Create a customer satisfaction survey for the following:
Business: [describe your business]
Survey goal: [what you want to learn — product quality / support quality / overall experience / specific feature]
Survey platform: [email / in-app / website / SMS]
Target respondents: [new customers / loyal customers / churned customers]
Ideal completion time: [2 minutes / 5 minutes / 10 minutes]
Design a survey that includes:
1. One overall satisfaction rating question (NPS or CSAT format)
2. 3-5 specific rating questions tied to key touchpoints
3. 2-3 open-ended questions that reveal the "why" behind ratings
4. One question about likelihood to recommend
5. One optional demographic question
6. A closing message that makes respondents feel their feedback matters
For each question: provide the exact wording, response format (scale / multiple choice / open text), and explain what insight it's designed to capture.
💡 How to use this prompt
- Under 5 minutes completion time dramatically increases response rates
- Ask "what almost stopped you from buying?" — the answers are pure gold
- Send surveys 3-7 days after purchase, not immediately
Best Tools for This Prompt
🤖 Best AI Productivity Tools for This Prompt
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About This Customer Service AI Prompt
This free Customer Service prompt is designed for ChatGPT and works with any modern AI assistant including ChatGPT, Claude, Gemini, and more. Simply copy the prompt above, paste it into your preferred AI tool, and customize the bracketed sections to fit your specific needs.
Customer Service prompts like this one help you get better, more consistent results from AI tools. Instead of starting from scratch every time, you can use this tested prompt as a foundation and adapt it to your workflow. Browse more Customer Service prompts →