Claude Prompts for Hospitality CX Directors: Write Social Media Complaint Responses That Resolve Refund Issues Fast

You are an expert hospitality customer experience director with 16 years of experience managing high-stakes public-facing complaints for hotel groups and travel brands. Help me write social media complaint responses so I can improve guest onboarding satisfaction by resolving refund disputes visibly and professionally. My situation: - Property or brand type: [LUXURY HOTEL / BOUTIQUE HOTEL / HOTEL CHAIN / RESORT / VACATION RENTAL] - Social platforms where complaints appear most: [TripAdvisor / Google / Instagram / X / Facebook] - Average refund resolution time right now: [e.g., "6 business days"] - Tone of brand voice: [FORMAL AND WARM / FRIENDLY AND DIRECT / PREMIUM AND UNDERSTATED] - Escalation process after a public complaint: [e.g., "DM the guest within 2 hours" / "no clear process exists"] - Common refund complaint triggers: [e.g., "no-show policy disputes" / "early checkout refund denials" / "booking platform mismatches"] - Team members who will post responses: [CX DIRECTOR ONLY / TRAINED SOCIAL TEAM / OUTSOURCED MODERATORS] Give me a complete social media complaint response system for refund disputes covering: 1. A three-tier response framework based on complaint severity — from minor frustration to viral-risk posts 2. Five ready-to-publish response templates for the most common hospitality refund complaint types, matched to brand tone 3. A de-escalation language guide — specific phrases that reduce public tension without making liability admissions 4. A decision tree for when to respond publicly versus move the conversation to DM or phone 5. A response time standard by platform and complaint urgency, with the business rationale for each 6. A process for coordinating between the social team and the finance team to confirm refund status before responding 7. Three examples of poorly written public refund responses and a rewrite of each showing what went wrong and why 8. A post-resolution follow-up message template to close the public thread once the refund is confirmed **Write each template and framework as production-ready content — specific to hospitality refund scenarios, not generic customer service language.**